If you are thinking about a return or exchange, that means we owe you a THANK YOU for choosing Miss Reba's for your hemp products. Our policy gives you a cushion of 30 days. We’ll do our best to work with you and fix the situation under any circumstance.

SHIPPING POLICY:

• In most cases, orders will be shipped within 1-3 days of order processing.
• Note: Shipping times may vary and/or be delayed due to unforeseen circumstances outside of our control.
• Our Customer Service Team is here to help should you have any concerns or experience any delays in receiving your package! Please email social@missrebas.com.

Product(s) Arrived Damaged or Defective?

If our sustainable packaging and shipping materials didn’t protect your products perfectly.  Help us out by taking a picture of the damage.

Action Plan: Email us at social@missrebas.com with 'Exchange' and your confirmation # in the subject line, a clear picture of the damage, and a statement similar to “My product arrived damaged, I’d like to exchange it.” Then, once you receive our Exchange Initiation email, ship it back to us (ideally in the same packaging) and we will resend you the original order as soon as we receive your return.

Receive the wrong hemp product?

If we have shipped you the wrong product, we will make it right.

Action Plan: Email us at social@missrebas.com with ‘Exchange’ and your confirmation # in the subject line, a clear picture of the incorrect product, and a statement similar to “I received the wrong product, I’d like to initiate an exchange.” Then, once you receive our Exchange Initiation email, ship it back to us (ideally in the same packaging) and we will send you the correct, original order as soon as we receive your return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you think something’s taking too long, please contact us at social@missrebas.com.

​Exchange Eligibility and Returns by Mail

To be eligible for an exchange, your item(s) must have arrived damaged or defective or not be the item(s) that were ordered by you. To approve your exchange, we require a confirmation # or proof of purchase. Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item and will be sending you the exchange. After receiving our Exchange Initiation email, you have 10 days to get the item(s) to us until the exchange is potentially considered void.

Unfortunately, we are such a small company that for now, you will be responsible for paying the return shipping costs for exchanging your item. We intend to update this return and exchange policy soon, with more flexible conditions.

You should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Email: social@missrebas.com

Shipping Address: (provided in the Exchange Initiation email)